An AI receptionist that answers every call and captures every opportunity.

When the phone rings and nobody can pick up, that enquiry often goes to the next business on the list. HotLeads builds a custom AI phone receptionist for your business that answers around the clock, collects the caller’s details, books or transfers the call and sends every lead straight to you.

Answer when customers are ready to talk.

Many service calls come in when no one can answer: on a job, with another customer or after hours. If the call goes to voicemail, the caller may simply try someone else. An AI receptionist picks up, has a natural conversation and makes sure the enquiry is captured and followed up.

Answers around the clock

Every call picked up, including evenings and weekends.

Captures the details

Name, number, address, job type and urgency on every call.

Books or transfers

Books appointments or sends urgent calls straight to your team.

Sends you the lead

Call summaries and lead details delivered to you right away.

Set up around how your business actually works.

This is not a generic chatbot reading a script. Each receptionist is built for one business: your services, service area, hours, booking process and the questions your customers actually ask.

Your services & service area
Knows what you offer, where you work and which jobs you don’t take.

Natural conversation
Speaks naturally, handles follow-up questions and keeps the caller on track.

Smart call routing
Urgent calls go straight to a person. If nobody answers, the caller is promised a callback and the request is logged.

Lead capture & logging
Every call is recorded, summarized and stored so you can see what came in and follow up.

Built for the calls you already get.

We configure the receptionist around the calls that matter most to your business.

After-hours calls

Capture enquiries at night, on weekends and on holidays instead of sending them to voicemail.

Overflow & busy periods

Pick up when your team is on another call, on site or with a customer.

Estimates & bookings

Collect the job details and book estimates or appointments based on the availability you set.

Urgent call transfer

Emergency or high-value calls are transferred straight to you or your team.

From first conversation to live on your phone line.

Understand

We learn your services, service area, hours, call types and how you want leads handled.

Design

We map the conversation: greeting, qualifying questions, booking rules, transfers and edge cases.

Build

We build the receptionist and connect it to your phone number, calendar and lead notifications.

Test

We run test calls across real scenarios before it ever answers a customer.

Launch

The receptionist goes live on your number, with call logging and notifications in place.

Review & refine

We review real calls and adjust the conversation so it handles your callers better over time.

See what every call turned into.

A receptionist is only useful if you can see what it is doing. Every conversation is logged, so you know how many calls came in, what callers needed and which ones became real opportunities.

Call data can also be connected to your existing tracking so phone leads sit alongside your other marketing results.

What gets tracked

Already using voicemail or an answering service? You don’t have to replace everything at once.

We can start with the calls you miss most, such as after hours, weekends or busy periods, and keep your current setup for the rest. The goal is to close the gaps where enquiries are being lost today.

Not sure where calls are slipping through? Send us the situation and we’ll tell you the most useful next step.

Your receptionist should sound like your business.

Your receptionist speaks for your business on every call. When something needs adjusting, such as a new service, a holiday schedule or a question it should handle better, you can tell us directly and we’ll update it.

Direct updates

Know what is being changed and why.

Fast questions

Use Message Us, phone or WhatsApp when a quick conversation makes more sense.

Business feedback

Your feedback about calls and lead quality shapes how the receptionist is refined.

A strong fit when missed calls mean missed jobs.

An AI receptionist tends to be most useful for businesses that rely on inbound phone calls and can’t always pick up: home services and trades such as roofing, HVAC and plumbing, clinics and other appointment-based businesses. It matters most when a single missed call can be worth a significant job.

Built on modern voice AI and lead tracking

Each receptionist is built and tested on a current voice AI platform and connected to the tools you already use, with call data captured so every lead can be followed from first call to follow-up.

Frequently asked questions

Will callers know they’re talking to AI?

The receptionist is designed to sound natural and conversational. How it introduces itself is your choice, and many businesses prefer to be upfront that callers are speaking with a virtual assistant.

Can it transfer calls to a real person?

Yes. Urgent or high-value calls can be transferred to you or your team right away. If nobody answers, the receptionist tells the caller someone will call them back and logs the request.

Does it replace my staff?

No. It covers the calls your team can’t answer, such as after hours, during busy periods or while you’re on a job, so your people can focus on the work in front of them.

Can it book appointments?

Yes, where it makes sense for your business. It can collect the details needed for an estimate or appointment and book based on the availability and rules you set.

Where do the leads go?

Every call is logged with a summary and the caller’s details. Leads can be sent to you by email or text, or into the CRM or spreadsheet you already use.

How long does setup take?

It depends on how complex your calls are. We map your services, questions and booking rules first, test on real scenarios, and only go live once the receptionist handles them properly.

What if I am not ready to book a meeting?

Use Message Us. Tell us a little about your business and how you handle calls today, and we can respond from there.

Not ready to book a meeting yet?

Tell us a little about your business, how calls come in and when you tend to miss them. We’ll review your enquiry and get back to you with the most useful next step.

Let’s find out which calls you’re missing right now.

Whether you’re missing calls after hours or during busy days, the first step is understanding how calls come in today and where enquiries are being lost.